Privacy Policy

Effective Date: August 12, 2025

On The Fly Culinary LLC (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website [www.ontheflytapsters.com], place an order through any of our online ordering systems (including but not limited to Clover), or interact with us through other online channels we operate.

1. Information We Collect
We may collect the following types of information when you interact with our website, online ordering platforms, or other digital services:

  • Personal Information: Name, email address, phone number, billing and shipping address.

  • Order Information: Items ordered, payment details, and order history.

  • Technical Information: IP address, browser type, operating system, device information, and browsing activity on our site.

  • Communication Data: Messages, inquiries, or feedback you send through contact forms, email, or social media.

2. How We Use Your Information
We use the information collected to:

  • Process and fulfill your orders.

  • Communicate with you about orders, promotions, and updates.

  • Provide customer service and respond to inquiries.

  • Improve our website, services, and menu offerings.

  • Analyze site usage to enhance the user experience.

  • Comply with applicable laws and regulations.

3. How We Share Your Information
We do not sell your personal information. We may share your information with:

  • Service Providers: Payment processors, delivery services, and ordering platforms (e.g., Clover) to complete transactions.

  • Marketing Platforms: Email and SMS service providers for sending communications you have opted in to receive.

  • Legal Authorities: If required by law, court order, or to protect our rights.

4. Cookies and Tracking Technologies
Our website and ordering platforms may use cookies, pixels, and similar technologies to enhance your browsing experience and track usage. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.

5. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Request details on how your data is collected and used.
    To exercise these rights, contact us using the details below.

7. Third-Party Websites and Services
Our website and ordering systems may link to third-party websites. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Us
On The Fly Culinary LLC
451 Central Rd. Unit D
Fredericksburg, VA 22401
Email: info@ontheflytapsters.com
Phone: 540-907-1630

Terms & Conditions

Effective Date: August 12, 2025

These Terms & Conditions (“Terms”) govern your use of the website [www.ontheflytapsters.com], our Clover-powered online ordering system, and any other online ordering or digital services operated by On The Fly Culinary LLC (“we,” “our,” “us”). By accessing or using our website or ordering platforms, you agree to be bound by these Terms.

1. Use of Our Services
You agree to use our website and ordering platforms only for lawful purposes and in accordance with these Terms. You may not use our services to engage in any fraudulent or harmful activity.

2. Online Orders & Payment

  • All orders placed through our website or online ordering systems are subject to acceptance and availability.

  • Prices, menu items, and availability may change without notice.

  • Payment is required at the time of order unless otherwise agreed.

  • We accept the payment methods displayed at checkout, which may include credit/debit cards and other electronic payment options.

3. Pickup, Delivery, & Catering Orders

  • Pickup and delivery times are estimates and may vary.

  • Catering and large orders may require advance notice and a deposit.

  • Once confirmed, orders may be subject to cancellation policies as outlined at the time of booking.

4. Refunds & Cancellations

  • Refunds or credits are provided at our discretion in accordance with applicable laws.

  • Please contact us immediately if there is an issue with your order so we can work to resolve it.

5. Dietary & Allergen Information
We take care to label gluten-free and other special menu items; however, cross-contamination may occur. Customers with food allergies or dietary restrictions should inform us before ordering.

6. Intellectual Property
All text, images, logos, and other content on our website and ordering platforms are the property of On The Fly Culinary LLC or its content providers. You may not reproduce, distribute, or use this content without our permission.

7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any damages arising from your use of our website, ordering systems, or products, except as required by applicable consumer protection laws.

8. Privacy Policy
Your use of our website and ordering systems is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

9. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on our website with the updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

10. Contact Us
On The Fly Culinary LLC
451 Central Rd. Unit D
Fredericksburg, VA 22401
Email: info@ontheflytapsters.com
Phone: 540-907-1630